WEEK 3 POST 1:Communication-Business and Consumer.

-
Whenever there is difficulty from a product or service, communication online is key now that we live in a web based society. We stay connected online for personal and business use that interaction with other users should be just as important. In my own personal life, I have dealt a good deal of good communication from businesses online. My questions are always answered and solutions are consistently found when difficulties come about. 
Social Media provides personal and business e-mails for customers to contact, in a case of an issue from a product or service. Another part, is customers also provide reviews (good and bad), for other consumers and overall benefit for businesses. Yelp is one social media app that I frequently use weekly; I am a sucker for consumer reviews. They are help and informative of services in your surroundings. When online shopping on Amazon, reviews are present and great for assuring potential customers of the product quality. 
I have shared plenty of reviews on Yelp about certain businesses and some on Amazon. As a business owner, I would take pride in engaging with bad reviews in order to make right for something out of business owners control. To keep the interaction productive with understanding mistake made and how businesses can assist in finding a solution, in certain cases. The good reviews are just there as a reminder to keep working hard and stay relevant in the mainstream.




Comments

  1. Priscila PalaciosFebruary 7, 2020 at 7:10 PM

    Hi Leon, I definitely match you on your perspective on how important comment and reviews are! Especially the bad reviews because those are the indicators for gaps in ones system of service. As stated by you, comments and reviews are a huge help not only to the business, but to a potential customer aswell!

    ReplyDelete
  2. AnonymousFebruary 7, 2020 at 10:59 PM

    I agree, communication online is key in running a good business and especially in this century we live in revolving around social media and staying connected.

    ReplyDelete
  3. CSIT155-SP20CVanderpoolFebruary 11, 2020 at 11:46 AM

    Hi Leon! I completely agree with the importance of online reviews. I had a friend who lost 50% of his business almost overnight because of a bad review (he was in appliance repair and didn't get back to someone within a few hours). I can appreciate how as a business order you have to stay on top of reviews and try and rectify the situation as soon as possible.

    ReplyDelete

Post a Comment

Popular posts from this blog

WEEK 1 POST 1:Template Choice.

-
Hello and Welcome! While deciding on a template for my new blog, I wanted to go with a template that was simple but also fun. The background image of the plants gives a "beachey" feel, so when viewer click on my blog they immediately feel a peaceful-like welcome to the blog. The colors that are added also give it pop of fun and excitement; matching my personality, so the theme can also be personable to me.  There was not much thought put into deciding a template because I wanted to have it as effortless as possible with sprinkle of simplicity. In my own personal life, I am a minimalist when it comes to making choices. For this specific decision making situation, I did not want to stress myself out too much with what I was given. I like that blogger had tons of cool options for templates so I went with what my eye was keen to.  Thank you for visiting and reading. I am looking forward to creating more posts throughout this semester and also, welcome any recommendati...
Read more

WEEK 2 POST 1:Social Media Platforms.

-
 We all have our favorite social media app or apps. If I had to choose, my top choices would be Instagram and YouTube. On Instagram we our glamoured and fascinated by the lives and livelihood of other users. We enjoy scrolling through trending topics for entertainment and you can't have one over the other, especially if your excuse to be on social for personal use, is for business. In past discussions with friends who run a clothing brand business, he uses both of these social media platforms for personal and business as well.   If one of these had a better advantage for business it would be Instagram. Instagram holds several tools a business owner utilizes to market products and services, and also provide links to product/service details and company websites for purchases. With high competition on social media, a business perspective sees an opportunity to know their competition(s) current state. It keep businesses on their toes to forecast future marketing strategies for u...
Read more